Privacy Statement
Lymph Drainage Specialists are committed to protecting the security and privacy of your personal information. We proudly comply with the Information Privacy Act, under the Queensland Privacy Legislation.
Contacting Us
If you have concerns about your privacy while visiting our website please contact us via email: admin@lymphdrainagespecialists.com.au
About the information we collect
When you visit our web site our web server automatically logs certain non-personally identifiable data about your visit. This data consists of the time of your visit, your domain name or IP address, the browser and the operating system you use, the pages you visit and any links you follow to or within our web site.
If you use any of the services provided on our website we may request you provide information about yourself including your name, address and details of how we can contact you. This information is generally required to enable us to fulfil the service you have requested effectively and to notify you of promotions and announcements if you have previously provided your permission.
No other personally identifiable information is collected from you without your knowledge. Customers may opt into email, sms and Birthday notifications. The information gathered is used by Lymph Drainage Specialists for periodic marketing and special offers to those who are opted in. Our notifications include opt-out and unsubscribe links as a default feature. You may contact us at the address above to find out what information we have collected about you. Lymph Drainage Specialists will not sell your personal information to third parties.
Lymph Drainage Specialists uses software to measure and audit website activity. The information collected shows the number of visitors to the website, the number of pages viewed by these visitors and how long they stay on the website. Common entry and exit points may also be identified. This aggregated, non-personal information is collated by Lymph Drainage Specialists to assist with analysis of the usage of the website.
How we use the information collected
Personally identifiable information we collect from you is used to fulfil the service you have requested from us such as a purchase or an enquiry. In the case of some product returns, the personal information may be provided to the manufacturer as terms of the sale of certain medical products. If the information is to be used for any other purpose this use will be clearly stated at the time we collect the information. If the information provided is not necessary to fulfil the service, completion of the details will be optional.
Fulfilment of the service may require your personally identifiable information to be provided to a third party such as the provider of the service, supplier of a product or the freight forwarder in the case of a purchase dispatch. Security of information is very important to Lymph Drainage Specialists and we use current technical security measures to safeguard your personal information from unauthorised access or disclosure with respect to business transactions being conducted through this web site.
All online credit card transactions are handled separately through an online merchant facility for increased security. Credit card details that are obtained over the phone for customers placing a phone order are shredded immediately after processing. Credit card payments are processed as efficiently as possible after the order has been placed and then shredded for optimal security.
Location-Based Services and Parcel Tracking
When you place an order with Lymph Drainage Specialists, your delivery address and contact details are shared with our nominated freight carriers, including Australia Post, for the purpose of fulfilling and dispatching your order. Australia Post and other carriers may collect location-based data — including parcel scan events, GPS coordinates at delivery points, and delivery attempt records — as part of their standard parcel tracking services. This data is collected and held by the carrier in accordance with their own privacy policy and is used solely to facilitate delivery, provide you with real-time tracking updates, and confirm successful receipt of your order. Lymph Drainage Specialists receives delivery status information (such as dispatch confirmation, tracking numbers, and delivery notifications) to keep you informed of your order's progress. We do not independently collect, store, or use GPS or location data from your device in connection with parcel tracking. If you have questions about how Australia Post handles your location data, we encourage you to review the Australia Post Privacy Statement.
Abandoned Cart
Lymph Drainage Specialists's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message.