Shipping
SHIPPING ORDERS
Web order processing time for standard off-the-shelf products is up to ten business days within Australia from the date the order was originally placed. Longer waits may be required if the local supplier is currently out of stock. Delivery of customised goods can take up to four weeks as they are made-to-order and come from Germany. We cannot guarantee delivery times due to factors beyond our control, including customs and freight processing.
Please note: During busy festive periods and public holidays in Australia, there may be delays with order processing, dispatch and delivery.
Bulky and large orders are delivered to ground floor level only - additional charges may apply for alternative delivery arrangements.
Please note: we cannot post volumetric orders to PO boxes. Please send your order to an alternative address as our courier for volumetric packages does not deliver to PO boxes.
Web order processing time for standard off-the-shelf products is up to ten business days within Australia from the date the order was originally placed. Longer waits may be required if the local supplier is currently out of stock. Delivery of customised goods can take up to four weeks as they are made-to-order and come from Germany. We cannot guarantee delivery times due to factors beyond our control, including customs and freight processing.
Please note: During busy festive periods and public holidays in Australia, there may be delays with order processing, dispatch and delivery.
Bulky and large orders are delivered to ground floor level only - additional charges may apply for alternative delivery arrangements.
Please note: we cannot post volumetric orders to PO boxes. Please send your order to an alternative address as our courier for volumetric packages does not deliver to PO boxes.